Our Terms
HEALTH AND SAFETY
1.1 Clients are responsible to ensure their dog is fit and healthy to attend training. Dogs must be fully vaccinated (titre test would be accepted) and not suffering from any infections that could be transmitted to any other dog. If in doubt about your dog’s health please consult a veterinarian. Dogs who are ill, injured or post operation are not allowed to attend class until fully recovered. However, on these occasions it is advisable that the owner still attends alone, so they can continue the training at home.
1.2 Clients are required to inform their trainer if there has been any recent changes in behaviour of the dog.
1.3 Clients must follow the instructions of the trainer at all times.
1.4 Dogs must always be kept under control when the trainer is entering your premises. Please use a muzzle if necessary. Any injury caused by the client dog being out of control will be the client’s full responsibility.
1.5 Me And My Dog Academy is fully insured however any accidents or injuries during the training session will not be covered if you have failed to use the appropriate equipment or failed to follow the instructor advice.
1.6 Please keep dogs on leads at all times, unless otherwise directed by your trainer.
1.7 In some cases, we use stooge dogs or demo dogs. Clients will be responsible for keeping their dog a sufficient and safe distance from trainers’ dogs.
1.8 Me And My Dog Academy will apply personal judgement to end training sessions early, if necessary, because of extreme weather conditions; including, but not limited to excessive heat, rain, thunderstorms and snow/ice. The decision to do so lays with the judgement of Me And My Dog Academy for the safety of themselves, the clients and the dogs. In these cases, the bookings will be rearranged for a mutually convenient time.
1.9 If you are feeling unwell of have tested positive for Covid-19 please do not attend classes.
2. PAYMENTS AND BOOKINGS
2.1 All services must be booked online, on the website, prior to the first session or consultation. No services will be provided until payment is made in full. Me And My Dog Academy will not accept cash payments
2.2 Details of prices of Classes, Individual sessions and Memberships are available on the Website. Me And My Dog Academy may from time to time adjust prices, this does not affect your statutory rights.
2.3 All payments are processed in British Sterling (GBP) at the time of the payment. Me And My Dog Academy is not responsible for any fees, charges, exchange rates or additional charges levied by the individual financial institutions or credit card companies.
2.4 Payment confirmation, booking details and further correspondence will all be via email. Please ensure that the email used at the time of booking is correct.
2.5 All classes are ongoing, but not necessarily continuous. You will receive an email with your exact timetable for your course which will highlight any skipped sessions due to holidays, etc.
2.6 All Mantrailing sessions are subject to potentially changes of location, but times and dates will remain the same as at booking (unless rescheduling is required due to weather, low numbers or ill-health).
2.7 All One-to-One training packages must have all training dates booked in before the first initial consultation. Me And My Dog Academy has a waitlist for training and by booking all session dates in in advance it ensure both continuity for the client, but also enables other clients to know how long to wait.
2.8 One-to-One training sessions are booked on a bi-weekly basis as this is what has been found to be most effective for dog, client and trainer. Please discuss via email requirements if you need to book sessions in more or less frequently as this will take additional arrangement.
2.9 All One-to-One package bookings must be used up within a certain amount of time: Bronze: all sessions must be completed in one month. Silver: all sessions must be completed in three months. Gold: all sessions must be completed in four months.
3. CANCELLATION AND REFUNDS (CLASSES & ONE-TO-ONES)
3.1 Subject to any statutory rights of cancellation, payments for Classes, Workshops, Events, 121’s sessions, Membership fees or gift certificates are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made entirely at Me And My Dog Academy discretion.
3.2 Me And My Dog Academy reserves the right to cancel the contract (at any time and with immediate effect) if any dog/s under the contract does not respond well to the therapy plan and/or other dogs. Partial refunds will apply. (This includes, but is not limited to, dogs that are not comfortable in a class environment).
3.3 No refunds will be given if a client decides not to use full number of sessions from a purchased class or one-to-one package.
3.4 No refunds will be given if a client withdraws from a class before its start date. If the space on the course can be filled, then credit of the course price (less 10% admin fee) will be given to the client to use for an additional purchase from Me And My Dog Academy.
3.5 Classes are ongoing. No refunds can be given for missed classes, nor can clients attend classes beyond their designated timetable.
3.7 In situations which are beyond our control, like national lockdown, whenever possible Me And My Academy will offer group and individual sessions via Zoom. Some services will be rescheduled to the earliest convenience date. No refunds will be offered unless we are unable to provide the service at all.
3.8 Refunds, if any, shall be made entirely at Me And My Dog Academy discretion. Please note, 10% will be deducted to cover admin cost.
3.9 Any refunds granted at the discretion of Me And My Dog Academy will be paid to the client on the card the original service was booked with. Refunds can take up to seven working days to appear on the clients account.
4. CANCELLATION AND REFUNDS (MANTRAILING)
4.1 Mantrailing is an outdoor sport and is subject to varying complications like extreme weather conditions that may merit abandoning a session. All clients book onto sessions must be aware of this possibility.
4.2 Me And My Dog Academy reserves the right to decide whether trailing sessions are safe to go ahead or not. Cancellations may be made due to a variety of reasons including: extreme weather, including, but not limited to, heat, thunderstorms or high winds; too few clients booked on, groups need a minimum of four clients to go ahead; ill health of the trainer.
4.3 No bitches in season are allowed in Mantrailing sessions due to the contamination this can cause for the other dogs. No refunds will be offered for missed sessions due to seasons unless their space manages to be filled.
4.4 If Me And My Dog Academy cancels a Mantrailing session then full refunds will apply.
4.5 No refunds will be given if a client cancels a session and the space cannot be filled.
4.6 If a client cannot attend a session then they are free to sell or swap their place with another person. They must inform Me And My Dog Academy, via email, of the change over so information emails can be sent to the correct participant.
4.7 If a client cannot attend a session they can notify Me And My Dog Academy who can attempt to fill their space for them. If the space is filled then a refund will apply, less than 10% admin fee. If the space is not filled, then no refund will be offered.
4.8 Any refunds granted at the discretion of Me And My Dog Academy will be paid to the client on the card the original service was booked with. Refunds can take up to seven working days to appear on the clients account.
5. GENERAL
5.1 Harsh handling or the use of physical force on dogs in our classes / during private consultation is not allowed. Choke collars, prong collars, chains and flexi leads are banned.
5.2 Children should be supervised at all times and stay at a safe distance from all dogs. Classes are great for children and dogs to learn how to act appropriately around each other. Children are expected to listen when the tutor is talking and to refrain from disturbing the class.
5.3 Any marketing, educational or other materials of this nature whatsoever produced by Me And My Dog Academy will at all times remain the property of Me And My Dog Academy and subject to Me And My Dog Academy’ copyright and all associated intellectual property right.
5.4 Vehicles are parked at their owner’s risk. We do not accept to take any responsibility for theft or damage to cars or property whilst at training.
5.5 The information on your booking form will only be used as a record of you and your dog and to contact you in relation to dog training activities and will not be passed on to any third parties.
5.6 Clients agree not to engage in negative comments, libel or slander regarding Me And My Dog Academy including, but not limited to, publishing, or causing to be published, complaints or derogatory comments about Me And My Dog Academy in any format including, but not limited to, print, newspaper, television, radio, social media or on internet complaint sites, blogs or other public internet forums.
5.7 In the event of a fire, Clients are asked to make their way to the nearest available exit. Smoking is not allowed in the Venue.
5.8 Me And My Dog Academy reserves the right to vary and revoke the Terms and Conditions from time to time. Any such changes will be published on the Website and, until revoked, are binding on Clients.
5.9 By agreeing to the T&C’s, you give Me And My Dog Academy permission to publish in print, electric, video format and via social media the likeness or image of you and/or your dog. You release all claims against Me And My Dog Academy with respect to privacy right, copyright ownership and publication, including any claim for compensation related to use of the materials.
Having read the terms above, please complete the form below to show that your acceptance. Please do not complete this form if you are unhappy with any of the terms as set out above, and instead speak to a member of the team. Thank you in advance!